Privacy Policy

  1. Introduction & Entity Details

METIS DESIGN & ENGINEERING PTY LTD (ABN 34 615 691 097) is committed to protecting your privacy and respecting the personal information collected through our website and business operations.

This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your personal information when you interact with our website, request quotes, or engage our engineering and design services. By accessing our website or using our services, you consent to the data practices described in this policy.

  1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us, requesting information, or seeking engineering services.

Specifically, when you fill out contact forms on our website (powered by Gravity Forms), we collect the following personal details:

  • First Name & Last Name
  • Email Address
  • Company Name
  • Phone Number
  • Subject & Message Content

In addition to form submissions, we may collect professional details, project scope files, and communication history when you communicate with our team via email, telephone, or direct correspondence.

  1. Analytics and Tracking Technologies

To maintain, optimize, and enhance user experience on our website, we utilize web measurement and analytics tools.

Technology

Identifier / Scope

Purpose

Google Tag Manager

Container ID: GTM-NGGCDFD9

Centralized deployment and management of web tags and tracking scripts.

Google Analytics

Site-wide measurement

Aggregates anonymous demographic, device, traffic source, and site interaction data.

HTTP Cookies

Essential & Analytical

Retains user preferences, session state, and basic interactions.

Cookie Management

Cookies are small text files placed on your device. You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your access to certain functionality on our website.

  1. How We Use Your Information

We use the collected information for primary business functions, including:

  • Communication: Responding to inquiries, messages, and technical requests submitted via website forms.
  • Quote Generation & Service Delivery: Preparing formal engineering proposals, project estimates, contract documentation, and executing design projects.
  • Website Optimization: Analyzing traffic patterns, diagnostic data, and performance metrics to enhance user experience and website security.
  • Legal & Administrative Compliance: Fulfilling record-keeping obligations, billing requirements, and managing client relationships.

  1. Disclosure & Third-Party Services

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal data to trusted external service providers solely to facilitate our operations:

  • IT & Cloud Hosting Providers: Secure server infrastructure, email platforms, and form integration software (e.g., Gravity Forms engine).
  • Analytics Platforms: Web analytics processors such as Google to evaluate site traffic and usage patterns.
  • Professional Advisors & Legal Compliance: External accountants, legal counsel, or regulatory bodies where required by law, subpoena, or legal proceedings.

All third-party partners are required to maintain strict confidentiality and data protection standards consistent with Australian industry practice.

  1. Australian Privacy Principles & Privacy Act 1988 Compliance

Metis Design & Engineering operates in Australia. Under the Privacy Act 1988 (Cth), small business operators with an annual turnover of $3 million or less are generally exempt from the mandatory requirements of the Australian Privacy Principles (APPs).

While our business operations may fall below this statutory turnover threshold, we voluntarily align our data handling practices with the core concepts of the Australian Privacy Principles (APPs). We treat personal data with high standards of care, integrity, transparency, and technical security, demonstrating our commitment to client privacy regardless of statutory thresholds.

  1. Data Security & Storage

We implement appropriate technical, administrative, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

  • Digital Security: Secure Sockets Layer (SSL/TLS) encryption across our site, secure cloud databases, restricted staff access controls, and multi-factor authentication.
  • Data Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory accounting and tax obligations.

While we take all reasonable precautions, no transmission of data over the internet or wireless network can be guaranteed to be 100% secure.

  1. Your Rights & Contact Details

You have the right to request access to the personal information we hold about you and to request corrections if any details are inaccurate, incomplete, or out of date.

If you have questions regarding this Privacy Policy, wish to update your details, or wish to submit an inquiry regarding your personal data, please contact us.